- Sana becomes the new Workday Home, assisting employees in completing work tasks.
- Sana Concierge directly handles HR and IT requests, streamlining the ticketing process.
- The new experience is personalized based on employees' roles and permissions.
- Sana integrates self-service features to assist with onboarding and leave requests.
Workday, Inc. announced that Sana has officially become the new Workday Home, an innovative agent-based experience designed to assist employees in completing tasks ranging from daily needs to complex work assignments. Employees can simply express their requests in natural language, and Sana can coordinate with Workday AI agents to complete the relevant tasks without the need to create tickets, simplifying the process for handling HR and IT requests.
Sana Concierge Simplifies Request Handling
Sana Concierge will directly handle employees' HR and IT requests without cumbersome ticketing processes. This system extends the company's existing permissions, policies, and approval mechanisms across different work platforms, allowing employees to complete tasks anytime and anywhere. This design not only enhances work efficiency but also ensures compliance.
The new Workday Home experience is personalized based on each employee's role, schedule, and permissions. Employees can view their to-do lists on a single interface and take action directly. Sana utilizes the JEV model developed by TypeSafe AI to provide a more flexible and interactive user experience, reducing unnecessary clicks.
These features enable employees to efficiently access the information they need and perform corresponding actions when handling various work tasks.
Self-Service Features Enhance Efficiency
Sana Concierge integrates self-service features, directly assisting employees with needs such as onboarding, leave requests, and payroll inquiries. Employees only need to pose questions, and Sana will guide them through the necessary procedures based on company policies and employee data.
For instance, when an employee plans to apply for parental leave, Sana can check the relevant policies and coordinate with HR and payroll departments for approval, thereby simplifying the entire process.
The new Workday Home experience has been launched, with Sana Concierge expected to be fully rolled out in the first quarter of 2027, gradually adding more features. This innovation will provide companies with a more flexible and efficient way of working, enhancing the employee experience.
The Impact of Sana on Corporate Workflows
The launch of Sana marks a significant advancement in handling HR and IT requests within companies. By simplifying the ticketing process, employees can obtain the support they need more quickly, which not only boosts work efficiency but also ensures compliance. Additionally, the personalized user experience and self-service features empower employees to proactively manage their work needs, thereby improving the overall work experience. This transformation reflects companies' commitment to enhancing employee satisfaction and work efficiency and may become a new standard for future corporate operations.