Elon Musk is promoting a feature for Grok Bot users that, until this week, had only been accessible to a select few. "Try asking Grok @Bot to make a call!" Musk wrote on X Tuesday afternoon, sharing a demonstration by Sawyer Merritt that included audio of a live call. Musk first announced the calling feature on October 25, stating that the agent could "make calls for you or contact businesses, make requests on your behalf, record responses, and send you a summary."
At that time, there were no release notes, and the feature was only available in a preview version. This changed on Tuesday, with creator Peter Yang stating that all Grok Bot users should now be able to make calls to U.S. businesses. Musk retweeted his demonstration.
Yang's call showcased the feature's capabilities. In his video, the robot called Comcast, navigated through the phone menu, and deflected small talk about the weather with "I don't look at the sky," rejected three upsells, and used a cheaper fiber offer from competitor Sonic as leverage. His bill dropped from US$84 (approximately HK$655) to US$45 (approximately HK$351), saving nearly US$500 (approximately HK$3,900) annually. The call lasted about 25 minutes, with the robot pausing to seek Yang's approval before accepting the final terms. Merritt described what users would see during the call: there would be real-time text transcription, and when the business asked questions the robot couldn't answer, a response box would pop up in the chat window for users to input replies,
which Grok would then relay to the other party on the call.
Grok Bot Calling Feature Shows Strong Potential
Other users also shared results on Tuesday, including a US$100 (approximately HK$780) gift card obtained after a 51-minute call with Verizon Fios, as well as a pediatric appointment that day, both of which were retweeted by Musk. However, not every call was successful. One user reported that a customer service representative refused to cancel a subscription upon realizing it was an AI call.
The terms for Grok Bot require that each call must self-identify as a virtual assistant calling on behalf of the user and warn that calls may be recorded. Marketing, mass calling, and impersonation are prohibited, and currently, calls are only available for U.S. numbers. The timing is particularly noteworthy. Just days ago, users began hitting their weekly usage limits early, while Musk indicated that the cost of providing Grok Bot was "unsustainable" relative to revenue. A call that spends most of its time waiting during 25 or 50-minute calls is a long-running task that affects usage, and SpaceX has yet to clarify how calls are counted against the weekly usage pool.
Grok Bot is included in the monthly US$30 (approximately HK$234) premium plan for The X subscription. For Tesla owners, the agent has been enabled in their vehicles since September 22 and is available in every Cybercab and Model Y Robotaxi. Musk has promoted its use for phone tasks, such as removing your number from spam lists. Tesla and SpaceX have not confirmed whether the robot can apply for calls within the vehicle.